Direct Orders 

Making-to-order

Every piece of AOKO SU jewelry is made by hand, especially for you. No two pieces are identical - variations make each piece an original work of art. 

Shipping

All orders are shipped via USPS Priority Mail. Orders are usually filled and shipped within one week. In the rare event that a product is on backorder, someone from our team will contact you with a revised ship date. 

**If you have a time sensitive order, PLEASE inform us in a note attached to your order. We love that you chose AOKO SU for a special occasion and we want to make sure that you receive it on time!

Alternate shipping carrier requests and upgrades can usually be accommodated - please contact customerservice@aokosu.com with inquiries before placing your order so we can provide you with pricing. 

Sizing

Please read individual product dimensions before placing your order. Our standard bracelet size is petite. We will be happy to make a size adjustment to accommodate you.

If you are ordering a ring and your size is not listed, please attach your ring size in a note when placing your order.  

 

Welcome to the fam, fam. 

When you buy a product from AOKO SU, you're joining our family. We take care of our fam. Every piece that is purchased - whether from us or one of our authorized stockists - is entitled to one complete restoration - on the house. 

Restoration includes, where possible, restoring the finish. Please see our tips for maintenance here. We understand that accidents happen. If you need a repair, let us know. We do reasonable repairs at cost. All shipping charges are the responsibility of the customer.

Questions? Email us at customerservice@aokosu.com