STORE POLICIES

***** Shop Announcement *****

 

November 01, 2020

Our storefront at 725 Warren St, Hudson, NY will be opening on November 27th, 2020. We hope you will make plans to visit us in person at our very first permanent retail location! We will be operating in accordance with CDC guidelines to ensure the safety of our customers, employees and our community.

Please expect up to a two week delay for the delivery of November orders while we make these exciting changes.

Thank you!

***************************************

Returns / Exchanges

All sales are final, we do not accept returns.

Sizing questions? Exchange inquiries? Please contact us at hello@aokosu.com with any questions and we will get back to you asap. 

Nothing is more important to us than customer satisfaction.

Shipping

MAKING-TO-ORDER

Every piece of AOKO SU jewelry is made by hand, especially for you. No two pieces are identical. Our fabrication process commences within 1-3 days of receiving your order and the duration depends on the level of complication specific to each design. 

Orders ship within 2-7 business days from the date an order is placed.

Need it sooner? Want to ensure it arrives by a specific date? Please contact hello@aokosu.com with any time-sensitive inquiries.  

SHIPPING

United States

      Standard 

  • $5.50
  • Free on orders over $50
  • 1-4 days

      Expedited

  • $24
  • Free on orders over $250
  • Next day delivery for most destinations

International

      Standard 

  • $16
  • Free on orders over $250
  • 10-14 days

      Expedited

  • $46
  • Free on orders over $450
  • 5-8 days

Privacy

Billing information will not be stored and will be discarded securely after the transaction is complete. All other information obtained during checkout will be used only for the purpose of sending your purchase.